"A&B sends a hearty thank you to everyone at ServiceFirst. It is really a pleasure to be
working with such a great company."
Bill Miller
A&B Air Conditioning, & Heating
ServiceFirst OnDemand
Welcome to the future of Customer Service Management!
No software to buy, install, upgrade, etc.
Just use your browser and you'll be up and running in no time!
No expensive servers or hardware to buy and maintain
No need to manage and worry about system backups
ServiceFirst OnDemand is a Web-based dispatching and service management application
for managing the entire front office of your service business. Using a simple Web
browser, you and your team have secure access to your critical information available
to you anytime: from your office, out in the field, from home, or anywhere.
All you need is an Internet connection and a Web browser!
Customer Management
Store digital images or documents associated with customers, sites, personnel, equipment,
service orders, etc.
Advanced categorization and classification of customer records for marketing management
Unlimited number of contact names, phone numbers, and email addresses for each customer
and location
Comprehensive, chronological service history of each service location even when
billed to different accounts
Maintain service agreement details and equipment-on-site details, complete with
notes, custom fields, digital documents, and history
Work Orders and Dispatching
Flexible work order scheduling that handles multi-day, multi-technician crew calls
Dispatch from a choice of 10 different schedule views including daily, monthly,
weekly, yearly, etc.
Customize an unlimited number of dispatch boards based on department, work type,
status, zone, etc.
At-a-glance view of pertinent order details, including color-coded status and service
zone
Record the parts, labor, or flat rate tasks associated with work performed
Sales Force Automation
Comprehensive tracking of your pipeline of sales prospects, deals and opportunities
Adapts to your own particular sales cycle--define the stages and statuses that make
sense for your business
View history of each opportunity as it flows through its various sales stages
Setup and assign tasks, activities, follow-up phone calls, emails, etc. linked to
each opportunity
Pipeline and activity reporting--instantly generate pipeline and sales forecast
reports
Maintain an electronic File Drawer™ of documents, photographs, estimates,
drawings, etc. related to each opportunity
Reporting and User-Friendly Features
Technician productivity reporting including flat rate tasks per call, revenue per
call, and time tracking
User-defined fields for customers, sites, personnel, agreements, equipment, and
service orders
Thorough audit trail functionality tracks all pertinent details when your critical
business records are added, modified, deleted, etc.
Email customers, contacts, and technicians directly from within ServiceFirst OnDemand
Powerful search engine to find records with a single click
Quick and Easy to Start -- Engineered to Grow with You
ServiceFirst OnDemand is an industry-leading, powerful application engineered from the ground-up with you--the service businessperson--in mind. ServiceFirst OnDemand is the right answer for anyone from a sole proprietor, needing an easy-to-use way to manage his growing business, all the way to large, multi-location enterprises, demanding the latest technology to manage large territories of customers and technicians.
Best of all, you can get started right away! Since there is no software or hardware to buy or install, just give us a call and we'll be happy to get you on the road immediately to running a more professional and profitable service operation.